Terms and COnditions
Matchday Hospitality - Terms and conditions
Please read below the Grimsby Town Football Club Hospitality Terms and Conditions for 2026-27.
These terms and conditions and any documents referred to in these Conditions apply to all Bookings for Hospitality Packages with Grimsby Town Football Club Ltd. By making a Booking with the Club for a Hospitality Package, the Client acknowledges and agrees that it will be bound by these Conditions.
“Hospitality Package” means the hospitality package for the Match(es) set out in the Booking Contract comprising either a Seasonal Hospitality Package or a Matchday Hospitality Package;
“Match/Matchday” means a Sky Bet League Two football match, League Cup match, FA Cup match, Football League Trophy match or any friendly match in which GTFC participates and that takes place at the Ground during the 2026-27 Season as specified in the Booking Contract and/or as set out on the Ticket to which these Conditions apply;
The Agreement is made between Grimsby Town Football Club Ltd (GTFC) and you (Client).
The Agreement is effective from the date that both the fully signed copy of the Booking Contract (if applicable) and the full amount of the Hospitality Package Price (in accordance with the Booking Contract) is received from the Client and, unless terminated earlier in accordance with the Conditions, the Agreement shall expire immediately after the earlier of the date of the last Match included in the Booking.
By making a Booking, the Client will be deemed to have accepted these Conditions. These Conditions will prevail over any other terms and conditions. If there is any inconsistency between these Conditions and any other of GTFC’s rules, terms and conditions or regulations, the provisions of these Conditions will prevail.
The Client must ensure that all information set out in the Booking Contract is full and accurate in all respects and must immediately notify GTFC of any errors or omissions.
The Agreement applies to the Hospitality Package as set out in more detail within the Booking Contract.
For the avoidance of doubt, GTFC shall not be liable to the Client in the event that GTFC resells the Hospitality Package for a specific match and the Client subsequently settles the outstanding amount in advance of that match.
All Hospitality Package Prices quoted are inclusive of VAT which will be payable by the Client to GTFC at the rate(s) applicable under English law and prevailing at the date of Booking.
Unless expressly stated on the Booking Contract, the Client and its Guest will be responsible for purchasing their own food and beverages whilst at the Ground.
GTFC collects and processes certain personal data (as defined by the UK General Data Protection Regulation) about you to process, complete and deliver the order of the Hospitality Package. We also have a lawful purpose to collect your personal data (including in relation to identifiable images or recordings taken of you by GTFC, the English Football League or others).
The Client will be asked to provide details of any allergies, intolerances or dietary requirements of its Guests and must provide these details to GTFC a minimum of ten (10) days prior to the relevant Match.
No food or drink is permitted to be brought into the Ground by the Client and/or each of its Guests.
All of the Client’s Guests’ behaviour must be respectful of the home supporters’ area, and any failure to do so may result in them either being moved or being asked to leave the Ground.
No alterations to the Agreement made between the Client and GTFC for the Booking, sale and use of any Hospitality Package(s), may be made except with the express written consent of GTFC.
updated 26/08/26
Function & Event Hire - Terms and conditions
1. Interpretation
1.1 Definitions
In these Terms and Conditions, the following words shall have the following meanings:
Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.
Charges: the charges payable by the Customer for the hire of the Venue and the provision of the Services, as set out in the Hire Details or subsequently agreed in writing.
Contract: the agreement between the Customer and the Supplier for the hire of the Venue and provision of the Services, comprising the Hire Details, these Terms and Conditions and any applicable Schedule.
Customer: the person, organisation or company named in the Hire Details.
Deposit: the deposit payable to secure the booking, as specified in the Hire Details.
Event: the function, event or occasion for which the Customer is hiring the Venue, as specified in the Hire Details.
Hire Period: the period for which the Venue is hired by the Customer, including any agreed time for setting up and clearing the Venue.
Services: the services to be provided by the Supplier in connection with the Event, including venue hire, catering, refreshments, equipment, entertainment and any other services specified in the Hire Details or Schedule.
Supplier: The Grimsby Town Football Club Limited.
Venue: the rooms, areas or facilities at the Supplier’s premises made available to the Customer for the Event, as specified in the Hire Details.
1.2 References to legislation include that legislation as amended, extended or re-enacted from time to time, together with any subordinate legislation made under it.
1.3 References to writing or written include email.
1.4 Words following “including”, “include”, “in particular”, “for example” or similar expressions are illustrative and shall not limit the meaning of the words preceding them.
2. Booking and Confirmation
2.1 Bookings are provisional until the Contract has been completed and the required Deposit has been paid in cleared funds.
2.2 The Contract shall come into effect on the date it is signed by the parties or, if later, the date on which the Deposit is received by the Supplier.
2.3 The Supplier reserves the right to decline or refuse a booking where the proposed Event is considered unsuitable for the Venue or where the Supplier has reasonable grounds to believe that the Event may present a risk to the safety, security or reputation of the Supplier, its staff, customers or premises.
2.4 The Customer confirms that the information provided to the Supplier in relation to the Event is accurate and complete.
3. Provision of Services
3.1 The Supplier shall provide the Services specified in the Hire Details and any applicable Schedule during the Hire Period.
3.2 The Supplier shall provide the Services with reasonable care and skill and in accordance with applicable laws and regulations.
3.3 Specific timings, menus, room layouts, equipment requirements and other arrangements should be agreed with the Supplier in writing before the Event.
3.4 The Supplier will use reasonable endeavours to provide the agreed services. However, the Supplier reserves the right to make reasonable substitutions or amendments where circumstances outside its control require this.
3.5 Where catering is provided, the Supplier will make reasonable efforts to provide the agreed menu. The Customer acknowledges that ingredients may occasionally be unavailable due to supplier availability, seasonality or circumstances outside the Supplier’s reasonable control. The Supplier may therefore provide a suitable alternative.
3.6 Unless otherwise agreed in writing, the Supplier has the exclusive right to provide food and drink services at the Venue. The Customer and guests must not bring food or drink, including alcoholic drinks, into the Venue without the Supplier’s prior written consent.
4. Use of the Venue
4.1 The Supplier grants the Customer a licence to use the Venue during the Hire Period for the Event only.
4.2 This Contract does not create a tenancy, lease or landlord and tenant relationship between the Supplier and the Customer.
4.3 The Supplier retains control and management of the Venue throughout the Hire Period and may enter the Venue at any time.
4.4 The Customer shall:
a) use the Venue only for the Event specified in the Hire Details;
b) comply with all reasonable instructions given by the Supplier, its staff or representatives;
c) ensure that guests, contractors and other persons attending the Event comply with these Terms and Conditions and any reasonable instructions;
d) take reasonable care of the Venue, its furnishings, fixtures, fittings and equipment;
e) leave the Venue in a clean and tidy condition at the end of the Hire Period;
f) remove all decorations, displays, personal belongings and equipment brought onto the premises by the Customer;
g) ensure that all guests leave the Venue by the agreed end of the Hire Period.
4.5 The Customer must not:
a) use the Venue for any illegal or unlawful purpose;
b) cause or permit any nuisance, unreasonable disturbance or annoyance to the Supplier, its customers, staff or neighbouring properties;
c) smoke or use e-cigarettes anywhere inside the Venue;
d) use fireworks, pyrotechnics, Chinese lanterns or similar items anywhere on the Supplier’s premises;
e) damage, alter or interfere with the Venue, its furnishings, fixtures, fittings, electrical equipment, lighting, heating or other facilities;
f) attach decorations, signs, banners, posters or other items to the Venue using nails, screws, staples, adhesives, tape or other fixing methods without prior written approval;
g) bring additional electrical equipment, heating equipment or other appliances into the Venue without prior written approval;
h) bring alcohol or other refreshments into the Venue without prior written approval;
i) exceed the maximum permitted capacity of the Venue.
4.6 The Supplier reserves the right to remove, or request the removal of, any person whose behaviour is considered unsafe, disruptive, threatening, unlawful or inappropriate.
4.7 The Supplier may search bags, boxes, containers and equipment brought into or removed from the Venue where it reasonably considers this necessary for security or compliance with these Terms and Conditions.
5. Third-Party Suppliers
5.1 The Customer may only appoint third-party suppliers, including entertainers, DJs, decorators, photographers, production companies or other contractors, with the Supplier’s prior written approval.
5.2 The Customer must provide the Supplier with reasonable details of any proposed third-party supplier before the Event.
5.3 The Supplier may refuse a proposed supplier where there are reasonable grounds relating to safety, security, licensing, insurance, suitability or the operation of the Venue.
5.4 The Customer is responsible for ensuring that any third-party suppliers engaged by them comply with these Terms and Conditions and any reasonable requirements of the Supplier.
5.5 The Supplier reserves the right to require a third-party supplier to stop providing its services or leave the Venue where that supplier fails to comply with the Supplier’s reasonable instructions or creates a safety, security or operational concern.
6. Guest Numbers and Dietary Requirements
6.1 The guaranteed minimum number of guests shall be stated in the Hire Details.
6.2 The Customer must provide final guest numbers no later than four weeks before the Event, unless otherwise agreed in writing.
6.3 Charges will be based on the final confirmed catering number or the number of guests actually attending, whichever is greater.
6.4 If fewer guests attend than the guaranteed minimum number, the Customer remains responsible for the Charges based on the guaranteed minimum.
6.5 Any increase in guest numbers is subject to Venue capacity, catering availability and the Supplier’s approval.
6.6 The Customer must provide details of all dietary requirements and relevant allergies no later than four weeks before the Event.
6.7 The Supplier will take reasonable steps to accommodate notified dietary requirements but cannot guarantee that food prepared at the Venue is completely free from allergens.
7. Charges and Payment
7.1 The Customer shall pay the Charges stated in the Hire Details in accordance with the payment terms agreed with the Supplier.
7.2 The Deposit is payable to secure the booking and, unless otherwise stated in the Hire Details, is non-refundable.
7.3 The Supplier may issue an invoice for the remaining Charges, which must be paid by the date specified on the invoice and, unless otherwise agreed, no later than four weeks before the Event.
7.4 The Supplier may issue a further invoice after the Event for additional Charges arising from:
a) additional guests;
b) additional services or equipment;
c) changes requested by the Customer;
d) additional cleaning;
e) damage caused by the Customer, guests or third-party suppliers; or
f) any other agreed additional costs.
Such Charges shall be payable within seven days of the invoice date unless otherwise agreed.
7.5 All Charges are exclusive of VAT unless expressly stated otherwise. VAT will be charged at the prevailing rate where applicable.
7.6 The Supplier reserves the right to review Charges where costs have increased due to circumstances outside its reasonable control, provided any such adjustment is communicated to the Customer before the relevant Charges become payable.
7.7 If the Customer fails to make any payment by the due date, the Supplier may charge interest on the overdue amount at a rate of 4% per annum above the Bank of England base rate, or 4% per annum where the base rate is below 0%.
7.8 All amounts due shall be paid in full without set-off, counterclaim, deduction or withholding, except where required by law.
8. Damage, Loss and
Additional Charges
8.1 The Customer is responsible for any damage to the Venue, its fixtures, fittings, furnishings or equipment caused by the Customer, their guests, employees, contractors or third-party suppliers.
8.2 The Supplier reserves the right to charge the Customer for reasonable costs arising from:
a) damage to the Venue or its contents;
b) loss or damage to Supplier equipment;
c) additional cleaning required beyond the normal cleaning included within the booking;
d) removal of items left behind by the Customer or their guests; or
e) any other reasonable costs incurred as a result of the Customer’s use of the Venue.
8.3 The Customer is responsible for the personal belongings and property of themselves and their guests. The Supplier accepts no responsibility for loss or theft of personal belongings except where caused by the Supplier’s negligence.
9. Cancellation
9.1 The Customer may cancel the Event by providing written notice to the Supplier.
9.2 The Deposit will be retained following cancellation unless otherwise agreed in writing.
9.3 Where the Customer cancels the Event, the Supplier reserves the right to charge a cancellation fee reflecting the reasonable and irrecoverable costs incurred as a result of the cancellation, including costs relating to catering, staffing, entertainment, suppliers and loss of the Venue booking.
9.4 Any cancellation charges will take into account payments already made by the Customer.
9.5 Where reasonably possible, the Supplier will seek to mitigate its losses following cancellation, including by attempting to re-book the Venue.
9.6 The Supplier may cancel the Event with immediate effect by giving written notice if:
a) the Customer fails to make any payment by the due date;
b) the Customer commits a material breach of these Terms and Conditions) the Customer provides materially inaccurate or misleading information about the Event;
d) the Supplier reasonably considers that the Event may create a significant risk to safety, security, property or persons; or
e) circumstances outside the Supplier’s reasonable control prevent the Event from taking place.
9.7 Where the Supplier cancels an Event for reasons other than a breach by the Customer, the Supplier will refund payments received for Services which have not been provided, subject to any rights or obligations arising under applicable law.
10. Liability
10.1 The Customer is responsible for ensuring that they and their guests take reasonable care while attending the Venue.
10.2 The Supplier shall not be liable for losses which:
a) were not reasonably foreseeable;
b) arise from circumstances outside the Supplier’s reasonable control;
c) could reasonably have been avoided by the Customer; or
d) arise from the acts or omissions of the Customer, their guests or third-party suppliers.
10.3 Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.
10.4 Subject to clause 10.3, the Supplier’s total liability arising out of or in connection with the Contract shall be limited to the total Charges paid or payable by the Customer under the Contract.
10.5 The Supplier shall not be liable for indirect or consequential losses, loss of profits, loss of business, loss of goodwill or loss of anticipated savings, except where such liability cannot lawfully be excluded.
10.6 The Customer is responsible for arranging any insurance they consider appropriate for the Event, including insurance relating to cancellation, personal belongings, third-party suppliers or other risks associated with the Event.
11. Force Majeure
11.1 Neither party shall be liable for any delay or failure to perform its obligations under the Contract where the delay or failure results from circumstances beyond its reasonable control.
11.2 Such circumstances may include, but are not limited to, extreme weather, fire, flood, epidemic or pandemic, industrial action, government restrictions, failure of utilities, major building or infrastructure issues, security incidents or other events outside the reasonable control of the affected party.
11.3 Where such circumstances affect the Event, the Supplier will use reasonable endeavours to discuss alternative arrangements with the Customer where practicable.
12. Data Protection
12.1 The Supplier will process personal data provided in connection with the Event in accordance with its privacy policy.
12.2 The Supplier’s privacy policy is available at: GTFC Privacy Policy
13. Changes to the Booking
13.1 Any changes to the Event, including changes to the date, Venue, timings, guest numbers, catering, equipment or services, must be agreed in writing by the Supplier.
13.2 Changes requested by the Customer may result in additional Charges.
13.3 The Supplier will use reasonable endeavours to accommodate reasonable requests but cannot guarantee that requested changes will be possible.
14. General
14.1 Entire Agreement
The Contract constitutes the entire agreement between the Customer and the Supplier in relation to the Event and supersedes any previous agreements, representations or understandings relating to the Event.
14.2 Variation
Any variation to the Contract must be agreed in writing by the Supplier and the Customer or their authorised representatives.
14.3 Assignment
The Customer may not transfer or assign their rights or obligations under the Contract without the Supplier’s prior written consent.
14.4 Third-Party Rights
The Contract does not give any person who is not a party to it any right to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
14.5 Severance
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be modified or removed to the minimum extent necessary and the remaining provisions shall continue in full force and effect.
14.6 Waiver
A failure or delay by either party to exercise any right or remedy shall not constitute a waiver of that or any other right or remedy.
14.7 Notices
Any notice under the Contract must be provided in writing and may be delivered by hand, post or email to the contact details stated in the Hire Details.
14.8 Governing Law
The Contract and any dispute or claim arising from it shall be governed by the laws of England and Wales.
14.9 Jurisdiction
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract.
Schedule 1 – Services and Equipment
The Services and equipment included within the booking shall be as specified in the Hire Details, booking confirmation, quotation or other document agreed in writing between the Customer and Supplier.
Services may include, where applicable:
- Venue hire
- Room set-up and layout
- Catering and refreshments
- Bar services
- Equipment hire
- Tables and chairs
- Linen and tableware
- Audio-visual equipment
- Entertainment
- Decoration or event styling
- Staffing
- Cleaning
- Security
- Parking
- Any other services specifically agreed in writing
The Supplier will provide the agreed Services during the Hire Period and may make reasonable adjustments where necessary due to availability, operational requirements or circumstances outside its reasonable control.